Privacy Policy
At StoreCollect.net ("we", "our", or "us"), we respect your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
Information We Collect
When you visit our website, place an order, or contact us, we may collect the following information:
- Full name
- Email address
- Phone number
- Delivery address
- Billing information
- Payment transaction details (processed securely through Yoco — we never store card details)
- Order history
- Any information you provide through customer support communications
How We Use Your Information
We use your information to:
- Process and fulfil your orders
- Deliver products to your address
- Communicate order updates and confirmations
- Respond to customer inquiries and support requests
- Improve our website, products, and services
- Detect and prevent fraud
- Comply with legal obligations under South African law
Payment Security
All payments are processed through Yoco, a secure and trusted South African payment provider. StoreCollect.net does not store, access, or retain your full payment card details at any point.
Information Sharing
We do not sell or rent your personal information to any third party.
We may share necessary information with trusted service partners — such as payment processors, courier companies, and technology service providers — solely for the purpose of fulfilling your order and operating our business.
All partners are required to handle your information securely and only for the specific purpose for which it was shared.
Cookies
Our website may use cookies to improve your browsing experience, remember your preferences (such as items in your cart), and analyse website traffic.
You can disable cookies through your browser settings, though this may affect certain features of the website such as the shopping cart.
Data Security
We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, or misuse.
Your order data is stored securely in our encrypted database and is only accessible to authorised StoreCollect personnel.
Your Rights Under POPIA
As a South African consumer, you have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate personal information
- Request deletion of your personal information
- Object to the processing of your personal information
- Lodge a complaint with the Information Regulator of South Africa
To exercise any of these rights, contact us at storecollect8@gmail.com
By using StoreCollect.net, you agree to this Privacy Policy.
Refund & Return Policy
At StoreCollect.net, customer satisfaction is important to us. We strive to ensure that every customer receives quality products and excellent service.
Returns
You may request a return within 7 days of receiving your order if:
- The product is damaged upon delivery
- The wrong product was delivered
- The product has a manufacturing defect
To Be Eligible for a Return:
- The item must be unused and in its original condition
- The item must be in its original packaging
- Proof of purchase must be provided (order confirmation email or order ID)
Exchanges
Where possible, defective or incorrect products may be exchanged for the correct item instead of issuing a refund. We will confirm the exchange availability with you before processing.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome of your refund request.
Approved refunds will be processed within 7–14 business days through the original payment method wherever possible.
Non-Refundable Items
The following are generally not eligible for refunds:
- Products damaged through customer misuse or negligence
- Products showing signs of wear or use after delivery
- Clearance or sale items (unless defective)
- Customised or personalised products
Shipping Costs
Shipping fees are non-refundable unless the return is the result of our error or a defective product was delivered.
Damaged or Incorrect Orders
Please report damaged, defective, or incorrect orders within 48 hours of delivery by emailing us at storecollect8@gmail.com
Please include:
- Your order ID or order number
- A clear description of the issue
- Photographs of the product and packaging
Contact Us
For privacy, refund, return, or exchange inquiries — contact our team directly. We aim to respond within 1–2 business days.