Welcome to StoreCollect.net
These Terms of Service ("Terms") govern your use of our website and the purchase of products from our online store. By accessing or using our website, you agree to comply with these Terms.
About StoreCollect
StoreCollect.net is an online retail store based in South Africa, operating as StoreCollect Group (Pty) Ltd — a formally CIPC registered business located in Pietermaritzburg, KwaZulu-Natal. We offer fashion products, salon and beauty supplies, and other lifestyle items delivered across South Africa.
Eligibility
By using our website, you confirm that:
- You are at least 18 years old, or have permission from a parent or legal guardian
- The information you provide is accurate and complete
- You will not use our website for any unlawful purpose
Products
We aim to display our products as accurately as possible. However:
- Product colours may vary depending on your screen or device settings
- Product images are for illustration purposes only
- Sizes may vary slightly between manufacturers
- Availability is subject to current stock levels
We reserve the right to discontinue any product at any time without notice.
Pricing
All prices are displayed in South African Rand (ZAR) unless otherwise stated. While we strive for accuracy, pricing errors may occasionally occur.
Orders
When you place an order:
- You agree that all information provided is accurate and complete
- Your order is subject to acceptance by StoreCollect
- We may refuse or cancel any order for reasons including suspected fraud, pricing errors, stock shortages, or payment issues
Receiving an order confirmation does not guarantee final acceptance of your order.
Payment
Payments must be completed using the payment methods offered on our website. Orders will only be processed once payment has been successfully received and confirmed.
Shipping & Delivery
Delivery times are estimates only. Unexpected delays may occur due to couriers, weather conditions, supplier delays, or other circumstances beyond our control.
- Customers are responsible for providing the correct delivery address
- Additional delivery fees resulting from incorrect information may be charged
- StoreCollect is not liable for delays caused by third-party courier services
Returns & Refunds
Please refer to our Refund & Return Policy for full details. Generally:
- Products must be returned unused and in their original packaging
- Certain products may not be eligible for return due to hygiene or safety reasons
- Refunds are processed after returned items have been received and inspected
Order Cancellation
Customers may request cancellation before an order has been dispatched. Once an order has shipped, it must follow the normal return and refund process.
To request a cancellation, contact us as soon as possible at storecollect8@gmail.com
Intellectual Property
All content on StoreCollect.net — including logos, images, product descriptions, graphics, website design, and text — is the property of StoreCollect or its licensors.
This content may not be copied, reproduced, distributed, or used in any form without prior written permission from StoreCollect Group (Pty) Ltd.
User Conduct
You agree not to:
- Violate any applicable laws or regulations
- Attempt to hack, disrupt, or damage our website or systems
- Upload or transmit malicious software or code
- Use automated tools to scrape or copy website content
- Submit false, misleading, or fraudulent information
- Interfere with other users' access to or use of the website
Limitation of Liability
To the fullest extent permitted by law, StoreCollect shall not be liable for:
- Indirect or consequential damages
- Loss of profits or business interruption
- Loss of data
- Delayed deliveries beyond our control
- Technical issues affecting website availability
Our maximum liability shall not exceed the amount paid for the affected order.
Product Availability
Inventory may change without notice. If a purchased item becomes unavailable, we may:
- Offer a suitable replacement product
- Delay shipment until stock becomes available
- Issue a full refund if neither option is acceptable
We will always contact you before taking any of the above actions.
Promotions & Discounts
Promotional offers:
- Are available for a limited time only
- Cannot be combined with other offers unless explicitly stated
- May be withdrawn without prior notice
- Have no cash value and are non-transferable
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their content, security practices, privacy policies, or services. Visiting third-party links is at your own risk.
Privacy
Your use of StoreCollect.net is also governed by our Privacy Policy , which explains how we collect, use, and protect your personal information in accordance with POPIA (Protection of Personal Information Act).
Force Majeure
StoreCollect shall not be liable for delays or failures caused by events beyond our reasonable control, including:
- Natural disasters or extreme weather events
- Power outages or internet disruptions
- Pandemics or public health emergencies
- Labour disputes or strikes
- Government actions or regulations
- Courier or logistics disruptions
Governing Law
These Terms are governed by the laws of the Republic of South Africa. Any disputes arising from these Terms or your use of our website shall be subject to the jurisdiction of the South African courts.
Changes to These Terms
We may update these Terms at any time. Changes become effective immediately upon publication on this page. Your continued use of the website after any changes constitutes your acceptance of the updated Terms.
We recommend checking this page periodically for updates. The "Last Updated" date at the top of this page will reflect any changes.
Contact Us
If you have any questions regarding these Terms of Service, please contact us. We aim to respond within 1–2 business days.